AI chatbot for online stores Product questions answered at 10pm, when shoppers decide.
An AI chatbot for online stores answers the questions shoppers ask before they check out: sizes, delivery times and returns. SmartChatAI learns them from your own store pages, answers in seconds at any hour, and collects the details of customers after bigger or trade orders.
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Your homewares store
On your website
New lead: Tom
Quote: 2.4 m oak dining table, Brisbane delivery. 11:49pm
An example conversation for a fictional business. Your chatbot answers from your own content.
Why speed matters
Product questions at 10pm decide the sale
Shoppers browse at night. One unanswered question about size or delivery, and the cart sits there until they forget about it.
23%
of US firms never replied to an online enquiry at all; only 37% replied within an hour.
7x
Firms that responded to an online lead within an hour were nearly 7 times more likely to reach a decision-maker than those that waited longer.
What customers ask
The questions your store chatbot answers
It answers from your own website, files and notes. Add anything that isn't there in plain English, click Retrain Chatbot, and it's covered.
- What sizes does it come in?
- Do you deliver to my area, and how long does it take?
- What's your returns policy?
- Do you do trade pricing?
- What is it made of?
What you get
Shoppers get answers and bigger orders come to you
Answers before checkout
Sizes, materials, delivery and returns answered from your own product and policy pages.
Leads for bigger orders
The leads form on your website collects name, email, phone and preferred contact method for quotes and trade orders.
Same answers on Instagram
DMs from your posts get the same product knowledge as your store chat.
Turn on lead emails in Settings → Notifications, and each new lead is emailed to you straight away. Or send leads to HubSpot, Zapier, n8n or a webhook as they arrive. More on chatbot lead capture.
We made a $6k sale from the bot.
Ryan is also SmartChatAI's founder.
Tips for stores
- Add your delivery zones, times and returns policy as Q&A.
- Retrain after big range changes, so it doesn't talk about products you've dropped.
- Turn on lead emails so trade enquiries reach you straight away.
Questions
Questions we get asked
Not live yet
- A Shopify app for live stock and order questions
- Reply by DM when someone comments on your Instagram or Facebook posts
We'll only call these live when they are. Until then, your chatbot takes the customer's details so you can follow up.
Does it work on Shopify?
Yes. Paste the code from Embed on site into your Shopify theme and the chat appears on your store. A Shopify app for live stock and order questions is coming soon.
Can it tell customers if something is in stock?
Only from what's on your store pages when your chatbot last trained. It can't check live stock or track orders yet: the Shopify app for that is coming soon. Retrain after big range changes.
Can it take orders?
No. It answers questions and points shoppers to the right product page. For bigger or trade orders, it collects the customer's details so you can follow up with a quote.
What about Instagram shoppers?
The same chatbot answers your Instagram DMs and Facebook Messenger with the same product knowledge as your store chat.
See how to add a chatbot to your website, plans and pricing, or the website chatbot in detail. Other industries: real estate, trades and home services, clinics and allied health.
Answer shoppers at 10pm, without staying up.
Start free in a few minutes, or let our team set it up for you.