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AI chatbot features Everything your chatbot does for you.

These are the AI chatbot features small businesses use every day: one chatbot that learns your business from your own website, answers on your website, Facebook Messenger and Instagram, and collects the details of every keen customer.

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Your physio clinic

On your website

Customer · 7:05am
Do I need a referral to book in?
Your chatbot · 7:05am
You don't need a referral to see a physio. Would you like reception to call you to find a time?
Yes please. It's Mia, 0491 570 006.

New lead: Mia

New patient. Wants a call back to find a time. 7:06am

An example conversation for a fictional clinic. Your chatbot answers from your own content.

Why speed matters

Every channel, answered while they're asking

Customers ask on your website, on Facebook and on Instagram. One chatbot answers all three straight away, so no enquiry waits for you to check another app.

37%

of US firms replied to an online enquiry within an hour, and 23% never replied.

Source: Harvard Business Review, 2011 (2,241 firms)

7x

Firms that responded to an online lead within an hour were nearly 7 times more likely to reach a decision-maker than those that waited longer.

Source: Harvard Business Review, 2011 (1.25 million leads)

Channels

One chatbot, wherever customers ask

Set it up once. The same knowledge answers on every channel.

  • Website chatbot

    A chat window on your website, added with a short snippet of code. Use it on more than one website.

  • Facebook Messenger

    Connect your Facebook Page and your chatbot answers Messenger messages, day and night.

  • Instagram DMs

    Connect your Instagram professional account and DMs get the same answers as your website.

More on the website chatbot, the Facebook Messenger chatbot and the Instagram DM chatbot.

The Inbox listing two chats: a lead, Jordan Lee, who left a phone number, and a customer asking whether they can see the sofas in person, each with Biku Concierge's reply
Biku Living & Design's chatbot, in the SmartChatAI app. Biku is our founder's business. Customer details changed.

All features

What's included

Every feature here is live today. Plan limits are on the pricing page.

Learns your business

Add your website address or sitemap, files (PDF, Word, Excel, TXT or XML), Text, Q&A and Notion in the Knowledge Base. It answers only from what you give it.

Test before you go live

Ask it your customers' questions in the Playground. Add any missing answers, click Retrain Chatbot, and check again.

Lead capture

On your website, a leads form collects name, email, phone and preferred contact method, and pings you straight away. Switch each field on or off.

Chatbot lead capture

Integrations

Send leads to HubSpot, Zapier, n8n or a webhook as they arrive. Your chatbot can also answer in your Slack DMs and channels.

Zapier, HubSpot, n8n and Slack from Starter.

One Inbox

Every conversation and lead from your website, Messenger and Instagram in one place. Get a leads email and a conversations email daily, weekly or monthly.

Analytics

See total chats, messages and leads, chat volume over time, chats by channel and by country, and thumbs up/down feedback, for any date range.

Growth and Business plans.

Choose where it runs

Optionally list the domains your chatbot may run on in Settings, so it only works on your own websites.

Your brand, not ours

Remove "Powered by SmartChatAI" for $19 a month inc. GST. It's included on Growth and Business.

Done-for-you setup

Our Australian team can set it all up for $449 one-off, inc. GST. We aim to have it live on your website within 3 business days. The 3 business days start once we have your website address and a way to add the code. Set-up is included on the Business plan.

Done-for-you setup

We made a $6k sale from the bot.
Ryan Langford, owner, Biku Living & Design, Gold Coast

Ryan is also SmartChatAI's founder.

Read the Biku story

Getting the most from it

  1. Start with your website, then add the answers you give on the phone as Q&A.
  2. Connect Messenger and Instagram, so every channel gets the same answers.
  3. Turn on lead emails in Settings → Notifications, and call keen customers back the same day.

Questions

Questions about features

Coming soon

What we're building next

  • Book appointments straight from the chat into Google or Outlook calendars
  • Hand a chat to a person on your team (live chat)
  • A Shopify app for stock and order questions
  • Reply by DM when someone comments on your Instagram or Facebook posts

We'll only call these live when they are. Until then, your chatbot takes the customer's details so you can follow up.

Is it one chatbot for every channel?

Yes. The same chatbot, with the same knowledge, answers on your website, in Facebook Messenger and in Instagram DMs. You set it up once.

Which features are on the Free plan?

The Free plan includes the website chatbot, Messenger and Instagram, everything in the Knowledge Base, the Playground and the Inbox, with 100 answers a month and up to 20 leads a month. Zapier, HubSpot, n8n and Slack start on Starter, and the Analytics dashboard on Growth.

Can a person on my team reply in the chat?

Not yet: live chat handover is coming soon. Today you read every conversation in the Inbox, and you follow up with the customer by phone or email using the details they left.

Can it book appointments?

Not yet. Booking straight from the chat into Google or Outlook calendars is coming soon. Until then, your chatbot takes the customer's details so you can arrange a time.

See how to add a chatbot to your website in three steps, or go back to the AI chatbot for small businesses overview.

Answer every enquiry, even when you're flat out.

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