AI chatbot for clinics New patients get answers while reception is busy.
An AI chatbot for clinics answers the admin questions new patients ask before they book: fees, referrals, health fund rebates and opening hours. SmartChatAI learns them from your own website, answers in seconds, and collects the patient's details so reception can call back.
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Your physio clinic
On your website
New lead: Mia
New patient. Asked about health fund claims. 6:59am
An example conversation for a fictional business. Your chatbot answers from your own content.
Why speed matters
Reception is busy with the patient in front of them
The phone rings and the web enquiries pile up while your team looks after the people in the waiting room. Many new patients look for a clinic outside business hours.
58%
of bookings on one Australian health booking platform were made outside 9am–5pm.
Source: HealthEngine, 2019
1 in 10
calls to 858 Australian small businesses went unanswered, across 207,000 calls.
What customers ask
The questions your clinic chatbot answers
It answers from your own website, files and notes. Add anything that isn't there in plain English, click Retrain Chatbot, and it's covered.
- Do you bulk bill?
- Do I need a referral?
- Can I claim on my health fund?
- When are you open?
- What should I bring to my first appointment?
What you get
New patients get answers and you get their details
Admin questions answered
Fees, referrals, rebates and hours, answered from your own website at 7am or 9pm.
Details for reception
The leads form on your website collects name, email, phone and preferred contact method.
Fewer calls to return
Routine questions are answered in the chat, and every conversation is in your Inbox.
Turn on lead emails in Settings → Notifications, and each new lead is emailed to you straight away. Or send leads to HubSpot, Zapier, n8n or a webhook as they arrive. More on chatbot lead capture.
We made a $6k sale from the bot.
Ryan is also SmartChatAI's founder.
Tips for clinics
- Add your fees, bulk billing policy and cancellation policy as Q&A.
- Keep it to admin questions, and tell it to suggest an appointment for anything clinical.
- Turn on lead emails so reception sees overnight enquiries first thing.
Questions
Questions we get asked
Not live yet
- Book appointments straight from the chat into Google or Outlook calendars
- Hand a chat to reception (live chat)
We'll only call these live when they are. Until then, your chatbot takes the customer's details so you can follow up.
Will it give medical advice?
It answers from the content you give it, so keep it to admin questions: fees, referrals, rebates, hours and what to bring. Leave clinical questions to your practitioners, and tell the chatbot to suggest booking an appointment for those.
Can patients book an appointment in the chat?
Not yet. Booking straight from the chat is coming soon. Today it collects the patient's details so reception can call them to find a time.
Where are chats stored?
Your chatbot's content and conversations are stored on servers in the United States: Amazon Web Services, plus the AI and search services that power your chatbot. Health information needs extra care under Australian privacy law, so add a line to your chat's welcome message asking patients not to share health details, and mention your chatbot in your privacy policy.
Does it work with my practice management software?
Not directly. You can send leads to HubSpot, Zapier, n8n or a webhook as they arrive, and Zapier connects to many other apps.
See how to add a chatbot to your website, plans and pricing, or the website chatbot in detail. Other industries: real estate, trades and home services, retail and online stores.
Help new patients while reception helps the waiting room.
Start free in a few minutes, or let our team set it up for you.