Instagram DM chatbot Instagram DMs answered in seconds.
Your posts and ads get people asking questions in your DMs, often at night. An Instagram DM chatbot from SmartChatAI, made for Australian small businesses, answers them in seconds, with the same knowledge as your website chat, so a keen follower doesn't go cold.
Included on every plan, including Free · No contract · Cancel anytime
Your homewares store
Instagram DM
An example Instagram conversation for a fictional store. Your chatbot answers from your own content.
Why speed matters
A DM answered tomorrow is a follower gone cold
People ask while they're scrolling. Answer while they're still on your post, and you keep the conversation.
37%
of US firms replied to an online enquiry within an hour, and 23% never replied.
7x
Firms that responded to an online lead within an hour were nearly 7 times more likely to reach a decision-maker than those that waited longer.
Not just an auto reply
Better than an Instagram auto reply
A canned auto reply buys you time. Your chatbot answers the actual question, from your own website, files and notes.
Answers while your posts work
Product, price, size and delivery questions answered while people are still scrolling.
Same answers everywhere
One Knowledge Base for Instagram, Messenger and your website. Update it once, retrain, done.
Every DM in your Inbox
Read Instagram conversations next to your website and Messenger chats, in one place.
What you get
Set up in three steps
Teach it your business
Add your website, files and Q&A, and test the answers in the Playground.
Connect Instagram
In Integrations, connect your Instagram professional account.
Read every DM
Conversations land in your Inbox. Add any answers it missed and click Retrain Chatbot.
Instagram chats are for answers: the leads form runs on your website chatbot. More on chatbot lead capture.
We made a $6k sale from the bot.
Ryan is also SmartChatAI's founder.
Tips for Instagram
- Use an Instagram professional account (business or creator), and connect it in Integrations.
- Add the details people ask about under your posts, like sizes, colours and delivery, as Q&A.
- Retrain after a new range or price change, so DMs get the latest answers.
Questions
Instagram chatbot questions
Next for Instagram
- Reply by DM when someone comments on your posts
- Hand a chat to a person on your team (live chat)
We'll only call these live when they are. Until then, your chatbot takes the customer's details so you can follow up.
What kind of Instagram account do I need?
An Instagram professional account (business or creator). Connect it in Integrations in your dashboard.
Does it answer comments on my posts?
Not yet. Replying by DM when someone comments on your Instagram or Facebook posts is coming soon. Today it answers direct messages.
Is it the same chatbot as my website chat?
Yes. One chatbot, one Knowledge Base, the same answers on Instagram, Messenger and your website.
Is Instagram included on the Free plan?
Yes. Instagram DMs and Facebook Messenger are included on every plan. Each reply counts as one answer.
The same chatbot answers your Facebook Messenger messages and chats on your website chatbot. See plans and pricing or all features.
Answer your DMs while your posts do the work.
Start free and connect your Instagram professional account.